FREQUENTLY ASKED QUESTIONS

Select a category below to find answers to the most frequently asked questions.

PRODUCT INFORMATION

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ORDER & PAYEMENT

How do I know my Size?

We have size guides on every product page . Please kindly refer the guide to choose your size. For further information, Contact Us.

If the size I want is out of stock, can I be notified when it's back in stock?

We offer automated notifications for sizes not currently available on any product page. Click the size you are interested in and enter your email for notifications. You will receive an alert once it's back in stock. If you have further questions, Contact Us.

The product is currently unavailable. Could you please let me know when it will be back in stock?

If the item you saw in our catalog or on our social media is not available online, please feel free to reach out to our customer service for more information. We are here to assist you!

Could you please notify me when the item becomes available again? Thank you!

We invite you to join our waiting list on the product page to be notified as soon as the item becomes available again.

WITHDRAWAL POLICY

The right of withdrawal allows consumers to cancel their purchase in writing or through any other durable medium, without providing a reason and without penalty, within a period of 14 calendar days.

SHIPPING & DELIVERY

Do you ship globally?

We ship worldwide via UPS. Please note that some services may not be available in all regions. Provide address at point of checkout to see available shipping services.

Please find more informations about it here.

EXCHANGE, RETURN & REFUND

Can I exchange my purchase?

TATIANA BIFOURI does not provide exchanges. We are happy to help you place a new order following the return of your unwanted items. Contact Us if you are unsure of sizing as we are happy to advise.

How do I return the product?

TATIANA BIFOURI offers a 14-day return policy: you have 14 business days from the date of delivery to return your order to our return center for a full refund. Please ensure that items are returned in their original condition, including all packaging, accessories, and tags, and utilize the documents included in your package for a smooth return process.

Please find more information about it here.

When will I receive my refund?

Please learn more about it here.

PRODUCT CARE

Authenticity & Counterfeiting:

TATIANA BIFOURI guarantees the authenticity of all products purchased on the website. TATIANA BIFOURI products are crafted from exceptional quality materials and workmanship, and they undergo rigorous quality control conducted by expert artisans.

Counterfeiting:

TATIANA BIFOURI is firmly committed to combating counterfeiting and will take legal action against any individual or company that sells counterfeit TATIANA BIFOURI products.

Care Instructions:

All TATIANA BIFOURI products possess unique characteristics. To maintain the beauty of these products, they should be kept away from moisture and heat sources. For cleaning, please follow the recommended care and cleaning guidelines.

SUSTAINABILITY

Towards a Sustainable Future

Sustainability is an integral part of the quality of TATIANA BIFOURI's products and the management of its operations. TATIANA BIFOURI is committed to producing collections that reflect its dedication to a better world and an environmentally conscious future. Aware of its responsibilities, TATIANA BIFOURI continuously engages in sustainable practices to offer clients seeking responsible luxury.

TATIANA BIFOURI offers a range of recycled products that are enhanced through its artistic approach, giving them a second chance to continue their narrative. Some items are the result of a harmonious blend of old and new, staying true to the brand's eco-responsible ethos. All TATIANA BIFOURI products are crafted, in whole or in part, from fabrics sourced from the dormant stocks of renowned fashion houses and couture ateliers.

OUR VISION

Foster a collective commitment to ensure that all employees work towards responsible development.
Reduce the environmental impact of our operations and supply chain (greenhouse gas emissions, water usage, waste).
Offer products that do not harm the environment.
Engage suppliers by aligning them with our commitments and assisting them in improving their social and environmental performance.
Source materials with a focus on biodiversity protection, environmental sustainability, and the respect and welfare of animals.

MY ACCOUNT

Forgot Password
If you have forgotten your password, please click on "Forgot Password?" located on the "Login" page at the top right, and follow the instructions to reset your password. Be sure to check your spam folder as well. For assistance, please contact us. We will be happy to help you.

Delete My Account
If you wish to delete your TATIANA BIFOURI account, please contact us.

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DID YOU NOT FIND YOUR ANSWER?

We are here to assist you. You can reach out to our customer service team via email.